Guarantee

Unlike many other internet companies there are no hidden costs or hurdles to getting a refund:

• We don't make you keep the receipt to get a refund
• We don't make you jump through hoops.

If we shipped an incorrect product we cover shipping and handling costs BOTH WAYS. If the customer ordered the incorrect item we still will issue credit for the product, but the customer will be charged the actual shipping costs for shipping both ways (even if the original shipping cost was waived). In addition, there is a 20% restocking fee for product which is returned because they were ordered incorrectly. Used and/or non-shipping damaged soap nuts and 18x EXTREME Liquid cannot be returned for a refund.

Why is our warranty so complete? First, our products are second to none, and we have very few products returned. Second, we want you to feel confident enough to plan ahead and stock up. You should never have to worry that if you open up a product three months later and there's a problem, that you are out your investment.